Telecommunications

Maximizing customer experience, technology
solutions, and enterprise value across the wire.

At Catalyft, we know Telecommunications is a rapidly-advancing industry where you’re on a relentless search to better understand customers, construct superior networks, sustain growth and improve cost effectiveness – all while maintaining a high-performing and engaged team.

You’re constantly on the hunt for new markets and in a battle for customer retention.  Long gone are the days of slapping an Erlang Model on an inbound call center and calling it done.  You need a partner that will keep you in tune with customers, leveraging new technologies, and anticipating the needs of your field.

Whether it’s inbound & outbound, crossover, or upsell & cross-sell skill development, capturing the customer pulse is imperative.  When your business calls for tailoring your team to mirror call flow traffic, improving 1st contact resolution, or eliminating the customers’ need to call altogether, we can help accelerate your improvement adoption rate.  And our experience certainly doesn’t just reside behind the front door of the call center.   Our team engagements include helping organizations advance and optimize network infrastructure needs – all the way to the site of the cell tower.

Our proven methods and well-traveled expertise have helped organizations – both large and small – lock in a laser-focus on delivering impressive results across the following areas:

  • Contact center management & optimization
  • Field Services performance improvement
  • Project Management Office (PMO) advancement
  • Revenue Growth
  • Cash Conversion Cycle (CCC) acceleration
  • Tech-enabled productivity
  • Global workforce optimization, talent management and continuous learning
  • Innovation & speed to market
  • Pricing, product, and portfolio strategies
  • Shared services set-up
  • Customer experience and service level improvements

Client Outcomes: