Telecommunications

Maximizing customer experience and enterprise value across the wire.

At Catalyft, we know in this rapidly advancing industry you’re on a relentless search to better understand customers, construct superior networks, sustain growth and improve cost effectiveness while maintaining a high performing team. Long gone are the days of slapping an Erlang Model on an inbound call canter and calling it done. You need a partner that will keep you in tune with customers, and ahead of the field. Whether it’s inbound/outbound crossover, upsell /cross-sell skill development, capturing the customer pulse, tailoring your team to mirror call flow traffic, improving 1st call resolution, or eliminating the customers’ need to call altogether, we can accelerate your rate of success. And our experience certainly doesn’t end at the front door of the call center. We help many organizations advance and optimize their network infrastructure needs – all the way to the site of the cell tower.
Our proven methodologies and expertise have helped organizations both large and small create a laser-focus that delivers substantial results across the following areas:

  • Contact center management / optimization
  • Field Services performance improvement
  • PMO advancement
  • Revenue Growth
  • Service Level improvement
  • Client Outcomes: