Public Sector

Providing a spark to innovation and lasting a scrutinized public world under constant calls to deliver better outcomes and provide more support – with less.

At Catalyft, we fully appreciate the vital role Public Sector services play in bolstering local economies, facilitating citizens’ well-being, and creating a stimulating environment to raise families.  With these noble intentions in sight, there’s also the complexity of realizing sustained improvements amidst tightened budgets, older technology applications, and a fluctuating workforce.

We combine the best of our private-sector experience and adapt those techniques to focus our collective efforts based on citizen-centric values – rather than perpetuating unhelpful, unimaginative approaches like slashing budgets or reactively pushing funding from one area to another.

Our time-tested operational excellence framework is designed to help your organization get aligned around aggressive-but-achievable goals, prepared to manage hearts & minds in the midst of change, equipped to boost administrative efficiencies, busy defining effective requirements, and measuring crisp outcomes driving accountability and performance.

We don’t offer advice from the cheap seats. We work shoulder-to-shoulder with you – every step of the way – to design and deliver citizen-centered value across a wide breadth of areas incorporating each of the following:

  • Change management & adoption
  • Cost, quality and service improvements
  • Organizational design, alignment and readiness assessments
  • Business Process Management (BPM)
  • Program Management Office (PMO)
  • Customer Contact Centers
  • Document Management / Digital workflow translation
  • Citizen’s Voice communication programs
  • Talent management
  • Tech-enabled productivity
  • Asset management optimization

Client Outcomes: