Energy & Utilities

Meeting rate containment, productivity, and service quality challenges for a quickly-evolving customer base by injecting rapid improvements.

At Catalyft, our expertise spans a sizable way across the Energy & Utilities sector including: electric and gas utilities, power generators, natural gas storage and distribution providers, multi-utility conglomerates, alternative energy providers, energy service companies, and water & waste utilities.

We lift performance by providing expertise in generation, storage, transmission, distribution, and retail operations through our holistic and field-proven approach. With an eye toward your future, we work with companies like yours to strengthen core functional capabilities – drawing on our optimization experience and ability to reshape incumbent corporate cultures.  We help your team to meet evolving customer demands and embrace new technologies.

Our performance gains are generated across organizational channels in customer experience, information, billing, enterprise assets, mobility, and in-home services.  Together, we build up your team’s functional capabilities in:

  • Productivity and process improvement
  • Project Management Office (PMO) / Shutdown / Capital Management
  • Culture of Safety programs
  • Field Services management
  • Contractor management
  • Dispatch and fleet management
  • Working Capital efficiency
  • Customer Contact Centers
  • Shared Services – IT, Finance, HR, and Maintenance
  • Voice of the Customer programs

Client Outcomes: